How to Update Your Credit Card in Videospan

Modified on Tue, 11 Nov at 8:37 AM

How to Update Your Credit Card in Videospan

You can update or replace the credit card associated with your Videospan account directly from your Organization Settings.

Only users with Account Owner privileges can modify billing or payment details.

Who Can Do This

Updating payment methods requires Account Owner access.
If you don’t see the billing options described below, contact your organization’s account owner or reach out to support@videospan.com for assistance.

Step-by-Step: Updating Your Credit Card

1. Open the Organization Menu

Click the dropdown menu next to your profile icon in the top-right corner of the Videospan dashboard.
From the dropdown menu, select Manage Organization.

2. Go to Manage Plan

Inside your organization settings, click Manage Plan.
This section displays your current subscription, active users, storage, and billing details.

3. Add or Edit a Credit Card

In the Billing Information section, locate your current credit card.
Click the ✏️ Edit icon next to it.
Enter your new credit card details (number, expiration, CVV, and billing address).
Click Save to add the new card.

4. Set the New Card as Default

After saving your new card, you must set it as the Default Payment Method:

In the billing list, find your new card.
Click Set as Default.
A checkmark or confirmation icon will appear indicating that this card is now used for all renewals and prorated charges.

Important: Your account will continue billing the previous card until a new card is explicitly set as the default.

5. Verify the Update

Once your default card is updated:

Videospan will display a confirmation message.
Your new card will be used for upcoming invoices, renewals, or prorated adjustments.
You can revisit Manage Plan anytime to review or replace your payment method.

Security Note

Videospan does not store raw credit card data.
All payment information is securely encrypted and processed through our PCI-compliant billing provider.

Best Practices

Task	Recommendation
Maintain access	Only Account Owners can modify billing
Set default card	Always set new cards as Default Payment Method to avoid interruptions
Update proactively	Replace expiring cards before your renewal date
Verify billing info	Double-check billing address and card name match your bank records
Notify finance teams	Let your internal finance or procurement team know when updates are made

Summary

Step	Action
1	Click your profile icon → Manage Organization
2	Select Manage Plan
3	Edit or add a new credit card
4	Click Set as Default to activate the new payment method
5	Must be an Account Owner to complete this action