How Prorated Billing Works for Users and Sub-Accounts in Videospan

Videospan automatically adjusts billing when you add or remove users or sub-accounts during an active subscription term.

This ensures you only pay for what you use — and receive credits when licenses are reduced mid-term.

Overview

Videospan’s pricing is based on the number of licensed users and sub-accounts under your organization.
When your account changes during a subscription period, prorated billing keeps your plan accurate and fair:

• Additions → Immediately billed for the remaining portion of the term.

• Removals → Receive an automatic credit for the unused portion of the term.

All changes are reflected in your next invoice or credit balance.

How It Works

1. Adding Users or Sub-Accounts

When you add new users or sub-accounts during an active billing term:

• Videospan calculates the remaining duration of your current term.

• The added seats or sub-accounts are billed immediately for that prorated period.

• The new users gain instant access to the platform, templates, and brand assets.

Example:
If you add a new user halfway through an annual term, you’ll be billed for 50% of the annual rate for that user.

2. Removing Users or Sub-Accounts

When users or sub-accounts are removed mid-term:

• Videospan automatically calculates the unused balance of that seat or account.

• A credit for the prorated amount is applied to your organization’s billing account.

• The credit will automatically offset future invoices or renewals.

Example:
If you remove a sub-account with three months remaining in your annual term, you’ll receive a credit equal to 25% of that sub-account’s annual cost.

3. Credit Application

Credits appear in your Billing Summary and are automatically applied to:

• Future user or sub-account additions.

• Renewal invoices at the end of the term.

• Any upgrades or plan changes made during the period.

Credits are non-refundable but will automatically reduce upcoming charges.

When Changes Take Effect

Best Practices

Summary

• Adding users or sub-accounts triggers immediate prorated billing for the time remaining in your term.

• Removing users or sub-accounts issues a credit for the prorated unused balance.

• All changes are automatically tracked and applied in your billing dashboard.